|
|
Field Service Engineer - Billerica, MA
NEXX Systems -- a dynamic and growing venture-backed manufacturer of
semiconductor capital equipment -- is a team of dedicated innovators who
continually challenge the performance of our equipment to meet the ever
increasing demands of the advanced semiconductor packaging industry. Thinking
outside-the-box, pushing-the-envelope—well, that’s just the
beginning. If you are a creative, solutions driven person with a solid
manufacturing engineering background, NEXX Systems is the company for
you.
Job Description
The Field Service Engineer will perform complex customer support activities
involving the on-site installation, service, repair, hardware integration,
process development and support, test support, troubleshooting and training
of products at customer sites in a timely and cost effective manner. Serve
as company expert with customers on administrative and technical matters.
Conduct business in a professional manner building customer relationships.
Travel is required.
Responsibilities
• Conduct on-site installation of complex products and follow testing
procedures to ensure proper working order
• Isolate equipment start-up malfunctions and take corrective action
• Perform Initial & Final Acceptance Testing (IAT & FAT)
• Track system performance at customer installations
• Prove operational quality of products
• Provide process & applications support of complex semiconductor
capital equipment: PVD and plating
• Assist with the development of processes
• Resolve process challenges at customer installations
• Develop BKM (best known methods for systems)
• Write new, and make recommendation on improving existing testing
procedures
• Answer complex technical questions on equipment and work with
customers to troubleshoot problems
• Provide HW/SW integration support via telephone and on-site
• Work with engineering, reliability, and manufacturing groups to
develop and implement corrective actions
• Make recommended design changes to improve product overall effectiveness
• Prepare in depth technical bulletins and work instructions
• Represent company in dealings with customer: responsible for customer
satisfaction
• May oversee all service activities for a specific customer
• Prepare daily logs and report of work performed
• Prepare expense reports within one week of return from travel
Job Requirements
• AS degree in a technical field or equivalent experience, BS degree
preferred
• 5-7 years hands-on field service experience: PVD, Etch, Plasma
or Wet Chemistry processing preferred
• Demonstrated competency and high level of understanding of control
system electronics and high voltage power supplies (RF, DC, and Microwave)
• Demonstrated competency and high level of understanding of vacuum
systems, both high and low vacuum
• Demonstrated competency and high level of understanding of plating
systems / wet chemistry processing system
• Competency in use of basic hand tools
• Excellent customer relations and organizational skills required
• Proficient computer skills, knowledge of MS Office, Excel, PowerPoint,
and other similar software packages
• Excellent customer relations, listening, and organizational skills
• Results-oriented, team player with a can-do attitude
• Ability to work cooperatively with others within and across functions
and at all levels of the company
• Individuals demonstrating this competency show a commitment to
quality during the completion of every task They maintain high standards
in the development and implementation of business processes to ensure
that our customer’s needs and expectations are satisfied
• The ability to deliver superior service and products by understanding
who our customers are, their needs and expectations
• The ability to successfully interact with others in the organization
NEXX Systems offers a very competitive compensation and benefit package,
which includes a 401(k) plan, stock option program, and health, prescription
drug coverage, dental, life insurance, and short and long term disability
insurance.
Qualified and interested individuals should send a resume to jobs@nexxsystems.com
or fax to: 978-932-2099, Attention, Human Resources.
(Principals only)
(posted 9/10/07)
Back to top
About Us
: Products : Applications
: News & Events : Service & Support : Contact
Us : Home
|
