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Field Service and Applications Engineer - Boise, ID
NEXX Systems -- a dynamic and growing venture-backed manufacturer of
semiconductor capital equipment -- is a team of dedicated innovators who
continually challenge the performance of our equipment to meet the ever
increasing demands of the advanced semiconductor packaging industry. Thinking
outside-the-box, pushing-the-envelope—well, that’s just the
beginning. If you are a creative, solutions driven person with a solid
manufacturing engineering background, NEXX Systems is the company for
you.
Job Description
The Field Service and Applications Engineer will perform complex customer
support activities involving the on-site installation, service, repair,
hardware integration, process development and support, test support, troubleshooting,
and training of products at customer sites in a timely and cost-effective
manner. Instruct customers in the operation and maintenance of the systems.
Serve as company expert with customers on administrative and technical
matters. Always conduct business in a professional manner building customer
relationships. The position is based in Boise providing support for local
installations predominately, with some domestic and international travel
required.
Responsibilities
• Conduct on-site installation of complex products and follow testing
procedures to ensure proper working order
• Isolate equipment start-up malfunctions and take corrective action
• Perform Initial and Final Acceptance Testing (IAT and FAT)
• Track system performance at customer installations and provide
weekly, monthly, and quarterly account status reports
• Prove operational quality of products
• Provide process and applications support of complex semiconductor
capital equipment: PVD and plating. Assist with the development of processes.
Resolve process challenges at customer installations
• Develop BKM (best known methods) for systems
• Write new and make recommendations on improving existing testing
procedures
• Answer complex technical questions on equipment and work with
customers to troubleshoot problems
• Provide HW/SW integration support via telephone and on-site
• Work with engineering, reliability, and manufacturing groups to
develop and implement corrective actions
• Make recommended design changes to improve product overall effectiveness
• Prepare in-depth technical bulletins and work instructions
• Represent company in dealings with customer: responsible for customer
satisfaction
• May oversee all service activities for a specific customer
• Prepare daily logs and report of work performed
• Prepare expense reports within one week of return from travel
Job Requirements
• AS degree in a technical field or equivalent experience, BS degree
preferred
• 5-7 years hands-on field service experience
• Demonstrated competency and high level of understanding of control
system electronics and high voltage power supplies (RF, DC, and microwave)
• Demonstrated competency and high level of understanding of vacuum
systems
• Demonstrated competency and high level of understanding of plating
systems
• Competency in use of basic hand tools
• Excellent customer relations and organizational skills required
• Proficient computer skills, knowledge of MS Office, Excel, PowerPoint,
and other similar software packages
NEXX Systems offers a very competitive compensation and benefit package,
which includes a 401(k) plan, stock option program, and health, prescription
drug coverage, dental, life insurance, and short and long term disability
insurance.
Qualified and interested individuals should send a resume to jobs@nexxsystems.com
or fax to: 978-932-2099, Attention, Human Resources.
(Principals only)
(posted 10/2/08)
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